Policies & Conditions

    • Rates are per room based on single or double occupancy, per night.
    • Lodging rates include 13% of sales tax.
    • Percentages may change according to Costa Rican law.
    • All rates are in US Dollars.
    • Breakfast is NOT included in lodging rate.
    • Rates may change without prior notification, except for those travel agency contracts or other writing prior commitment with not expired dates yet.
    • All reservation must be made through the reservations department in writing, by fax or internet, specifying the services required.
    • All reservations require a writing confirmation number from the hotel to be considered as formal.
    • All reservations require at least the name of the client, ID number, telephone number or email address.
    • Any guest must be over eighteen years old (18) to book a room.
    • On travel agencies reservations, guest must present the agency voucher during the check in process so the hotel can confirm all the services to provide.
    • Check in is at 2 p.m. and check out at 12 noon.
    • Late check out have a $35 penalty anytime between the first two hours and full night charge after that.
    • Low season goes from May 1st to December 15th and High season from December 16th through April 30th. Super High season peaks are during Holy week, Christmas and New Year’s Eve (Dec 22nd to Jan 02nd).
    • During super high season peaks, a minimum stay reservation of 3 nights is required.
    • For groups or individual reservations made by internet, the same conditions, regulations and policies apply.
    • From 0 to 5 years inclusive accompanied by two adults, no room charge will apply.
    • From 6 to 10 years inclusive will have free lodging but all meals will be charge.
    • From 11 years and older will be considered as an adult, charging the respective rate.
    • A maximum of two children for each room applies. More than that will be charge as an adult.
    • We consider a group as a reservation made for 7 rooms or more.
    • Minimum stay reservation for groups is 2 nights all year around.
    • Any group tour leader, guide and/or driver have 20% discount on meals and a special room will be assigned. Except those with a different deal agreed in writing prior arrival.
    • Groups of 20 people or more need to arrange schedule meals with our front desk or the head waiter.
    • No pets are allowed in the property.
    • No cooking is allowed in the property.
    • No smoking is allowed in the rooms.

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